These Terms and Conditions include general terms and conditions for use of our site, Coolum Massage, terms and conditions relating to the services provided by the Company on the site and in our premises.
Your use of the site, the purchase of any products or services on this site or in our premises or clinics will be subject to these Terms Conditions, Coolum Massage. By accessing and using this site you accept and agree to be bound by and comply with the terms and conditions.
The Company reserves the right to vary and revoke the Terms and
Conditions from time-to-time which variation it may consider necessary or desirable for the regulation of the affairs of the Company. The Terms and Conditions will be governed by the laws of Australia and subject to the exclusive jurisdiction of the Australian courts.
References in the Terms and Conditions to the singular will include the plural and vice versa and references to the masculine gender will include references to the feminine gender.
The Terms and Conditions are subject to change without notice.
WHAT THE WORDS MEAN
1.1 The Company means ‘Ken Grohs Family Trust’ operating the Coolum Beach Rd Massage
1.2 The Site means this website. This Site is owned and operated by the Company.
1.3 Terms and Conditions means these Terms Conditions, Coolum Massage.
1.4 Premises means any of the locations where the Ken Grohs Family Trust,
operating as Coolum Beach Rd Massage provides massages as detailed in the
booking form and on our website. Massages will take place at Coolum Beach Rd
Massage located at shop 2 / 7 – 13 Beach Road Coolum Beach.
1.5 Customer means any person that has completed and submitted any
online booking, email or phone booking or registration form at Coolum Beach Rd
Massage, and which has been acknowledged by the Company.
1.6 A Treatment is an appointment of specified duration booked with the
aim of receiving the services of the Company.
- CUSTOMERS
2.1 ELIGIBLE USE. You confirm that you are of legal age to access and
use Our Site and/or Our Booking Services and of legal capacity to agree
to Our Terms. You are not eligible to use Our Booking Services if you
are under the age of 18.
2.2 Subject to condition 2.3, when a person has completed an appointment request he or she will become a Customer of the Company.
2.3 Acceptance of a person as a Customer is in the absolute discretion
of the Company.
2.4 The Company reserves the right to refuse providing a service or
selling a product, to suspend for a specific period or to refuse the custom
of any Customer whose conduct is or may, in the Company’s reasonable
opinion, be injurious to the character of the Company or which amounts
to a breach of the Terms and Conditions or where such expulsion is
otherwise in the interests of the other Customers of the Company. - CLINIC PREMISES HOURS OF OPERATION
3.1 Details of opening times at the Salon may vary from time to time.
These will be published by the Company and will be available at www.coolumbeachrdmassage.com.au.
3.2 Our opening times are Sundays – Fridays 8:30am – 6:00pm and
Closed on Saturdays. - PAYMENT, RETURNS & REFUNDS TERMS
4.1 Details of treatment types, duration options and prices are available
at www.coolumbeachrdmassage.com and will be such prices as
determined by the Company from time to time.
4.2 PRICES – The price of Massage Treatments (each a ” Treatment
Price ” and collectively ” Treatment Prices “) varies according to the type
and duration of the Massage Treatment you book. Treatment
Prices are set from time to time and the Treatment Price you will be
required to pay for a specific Massage Treatment (each a ” Treatment
Fee ” and collectively ” Treatment Fees “) will be determined by
reference to the Treatment Prices in force at the date when that
Massage Treatment is booked.
4.3 A Customer may not attend any service at the premises without first
booking online or phone and receiving a booking confirmation before
treatment.
4.4 Payments for treatments and gift certificates in any amount are non-refundable
and non-exchangeable for cash, unless otherwise stated in the Terms and Conditions.
There are no refunds on massages and any party selling our services or advertising
on our behalf cannot issue a refund on massages.
If a customer is not satisfied with the massage they must advise the masseur
within 10 minutes of commencement and the treatment will be terminated and refunded.
If the treatment continues there will be no refund available.
4.5 Payment is expected at the end of the Service except by means of a Gift
Certificate issued by the Company. - BOOKINGS AND CANCELLATIONS – Terms Conditions Coolum Massage
5.1 By making a booking you agree to provide complete, correct and
true information.
This information is limited to promote privacy, but must include name and mobile, telephone number. The customer must not request a treatment that may aggravate any medical conditions and must inform the masseur of such conditions before treatment.
5.2 A Customer may only book or reschedule a treatment appointment via the booking facility or via email or SMS text in accordance with item 5.3.
5.3 Customers who repeatedly do not advise of cancellations or non-attendance by calling, emailing, texting the Company at least 24 hours prior to the
booked time may be reused future service at the discretion of the Company.
5.4 Treatments are booked on a first-come first-served basis and selection of a
second preference should be made in the event that his first choice session is unavailable.
Both the primary and secondary booking preference of the Customer
will be subject to the Terms and Conditions in the usual way.
5.5 We reserve the right to change treatment specifications or cancel
appointments at anytime with 12 hour notification. If in the case a
cancellation is necessary, we will use reasonable efforts to re-schedule
your appointment.
5.6 We may modify Our Terms or terminate use of Our Booking Services
at any time and may give notice of termination to you. The Treatment
Prices may also change from time to time. We may also change,
suspend, terminate or discontinue any aspect of Our Booking Services
including availability of certain features at any time for any reason. - FITNESS AND HEALTH
6.1 Customers are required to avoid treatments that may aggravate known medical conditions.
Customers are also required to advise the masseur of any discomfort during the massage.
If a medical condition is suspected which may be aggravated by the selected massage, the service may be refused or terminated at the discretion of the Masseur and / or the Company.
A partial or full refund may apply.
6.2 Customers must notify the Company of any circumstances affecting
their health for which Treatment may be contraindicated or for which the
Customer has not sought their Doctor’s prior written consent.
Massage is not recommended for certain people, for example:
People with infectious skin diseases, rashes, or open wounds
Immediately after surgery
Immediately after chemotherapy or radiation, unless recommended by
your doctor
People with osteoporosis should consult their doctor before getting a
massage
People prone to blood clots, there could be a risk of blood clots being
dislodged.
Massage should not be done directly over bruises, inflamed skin,
unhealed wounds, tumors, abdominal hernia, or areas of recent
fractures.
6.3 General Aftercare advice is given and is as follows:
You may feel light headed, tired, and dehydrated after your treatment. It
is important that you drink plenty of water directly after the massage and
for the rest of the day to flush metabolic waste from the tissues that have
been treated.
Try to relax for the rest of the day/evening following treatment. No heavy
exercise should be undertaken for a least 24hrs.
Ice pack applications, or warm baths may be recommended following
treatment depending on your individual complaint.
6.4 The Company reserves the right to refuse treatment to any
Customer if, in its absolute discretion, it considers that the health of the
individual concerned may be endangered by the provision of our
Services.
6.5 A customer satisfaction questionnaire is available at the web site
and customers are encouraged to make use of this confidential facility
to provide guidance for service improvements.
- USE OF FACILITIES – Terms Conditions Coolum Massage
7.1 A Customer is entitled to use the premises ablutions facilities provided always
that the Coolum Beach Rd Massage and the premises may at any time without
notice withdraw all or part of its facilities for any period or periods and with
notice, where practicable, in connection with any cleaning, repair,
alteration or maintenance work or for reasons beyond the control of the
premises or the Company.
7.2 Children under the age of 16 may only attend an appointment at the
premises if accompanied by an adult. Coolum Beach Rd Massage only treats
individuals over the age of 18. - PERSONAL BELONGINGS
Personal belongings are brought onto the premises at the Customer’s
own risk and the Company does not accept liability for any loss or
damage whatsoever to such items. - DRESS & PERSONAL CONDUCT – Terms Conditions Coolum Massage
9.1 Customers are requested to wear a form of underwear that is
appropriate to receiving treatment.
9.2 It is strictly prohibited to engage in any inappropriate behavior
including but not limited to illicit or sexually suggestive remarks, sexual
advances, drug use, alcohol abuse and / or any other inappropriate
behavior such as harassment and / or threatening behavior. Should this
occur the treatment will be stopped and you will be asked to leave.
9.3 It is strictly prohibited to infringe on the privacy rights of the therapist
And / or other clients, property rights, or civil rights of any person.
9.4 It is strictly prohibited to damage any personal property or any
property at any of our locations. Should this occur the treatment will be
stopped and the police will be called.
9.5 It is strictly prohibited to engage in or encourage others to engage in
criminal or unlawful conduct against the therapist or any of the staff at
any of our locations. Should this occur the treatment will be stopped or
cancelled and the police will be called.
9.6 Should the treatment be stopped or cancelled for any of the above
reason there will be no refunds and any outstanding fees will still be
payable. - GENERAL
10.1 Customers are required to give notice to the Company of any
change of email address or contact phone number.
Failing such notice, all communications will be assumed to have been
received by the Customer within five days of email sent to the
last email address notified to the Company.
10.2 The Company reserves the right to refuse admission to any of our
premises.
10.3 The Company may not distribute the Customer’s contact number
or email address at any time without prior notification to the Customer.
10.4 The Company may, if a Customer so wishes, communicate with the
Customer by electronic mail (“email”). By providing an email address to
the Company the Customer consents to receiving email communications
from the Company, including notices pursuant to the Terms and
Conditions. The Customer also accepts the risk that email may not be a
secure and confidential means of communication. The Company will not
be liable for any loss or damage suffered as a result of communicating
with a Customer by email.
10.5 Any marketing, educational or other materials of this nature
whatsoever produced by the Company in connection with the Treatments and
which are made available to Customers at the premises will at all times
remain the property of the Company and will be subject to the
Company’s copyright. - INTELLECTUAL PROPERTY – Terms Conditions Coolum Massage
Coolum Beach Rd Massage, brand and all other intellectual property rights, trademarks, service marks, graphics and logos used in connection with the Site, App or the Services (whether registered or unregistered) belong to us or our licensors (as are applicable) and are protected by intellectual property law. Nothing in these Terms grants you any rights in the Site, App or Booking Services
or the content within the same. All rights are reserved. These materials may not be copied or reproduced or saved to the extent necessary to view the same on-line. Notwithstanding the above you may print complete pages of this website to hardcopy for your own personal use.
We may sometimes give you the opportunity to download screen savers, wallpaper and other utilities from the website. - DISCLAIMER
Content on Our Site and Our App which is made available as part of Our
Booking Services is provided for your general information purposes only.
Nothing contained on Our Site, Our App or communicated any other way
as part of Our Booking Services constitutes, or is meant to constitute,
advice, opinion or guidance of any kind. We are not a health care
provider nor do we provide medical advice or medical treatment.
References in Our Site, Our App and elsewhere to “Treatment” and
“Therapy” or any similar terms do not refer to medical treatment or
medical therapy. The information presented on Our Site and otherwise
as part of Our Booking Services is not intended to diagnose health
problems or to take the place of professional medical care. Should you
have a medical issue you should always consult with a qualified medical
professional.
We make no warranty or guarantee that Our Site, Our App or any other
aspect of Our Booking Services is suitable for your intended use, error free,
timely, reliable, entirely secure, virus-free or available. We make no
guarantee of particular results or outcomes by use of Our Site, Our App
or any other aspect of Our Booking Services.
Nothing in Our Terms will exclude or limit any warranty implied by law
that it would be unlawful to exclude or limit and nothing in Our Terms will
exclude or limit our liability in respect of any matter which it would be
illegal or unlawful for the Coolum Beach Rd Massage to exclude or limit,
or to attempt or purport to exclude or limit, its liability.
We are not liable or responsible for any errors in or failure to provide Our
Booking Services due to your error or failure to provide accurate and
complete information.
Whilst we make every effort to ensure that Our Booking Services are
available, we do not represent, warrant or guarantee in any way the
continued availability at all times or the uninterrupted use by you of Our
Booking Services. We reserve the right to suspend or cease the
operation of all or part of Our Booking Services from time to time at our
sole discretion.
As already stated, USE OF THIS SITE, APP AND BOOKING
SERVICES IS ON AN “AS-IS” AND “AS AVAILABLE” BASIS. TO THE
MAXIMUM EXTENT PERMITTED AT LAW IN NO EVENT SHALL WE
BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL,
SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES
WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR
LOSS OF USE, LOSS OF DATA, LOST REVENUES, LOSS OF
GOODWILL, LOSS OF ANTICIPATED SAVING OR PROFITS, OR
ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR
PERFORMANCE OF THE SITE OR SERVICES, OR WITH THE DELAY
OR INABILITY TO USE THE SITE OR SERVICES, OR WITH THE
PROVISION OF OR FAILURE TO PROVIDE THE SITE OR SERVICES. - INDEMNITY
You agree to defend and indemnify us from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, that arise from or relate to your use or misuse of, or access to Our Booking Services and otherwise from your violation of Our Terms and Conditions.
Contact or Book Online.
Mobile: 0448 371 044
Phone: 07 5211 1636